Privacy Policy
PREMIOVA PROPERTIES LLP
Version 1.0 | Effective: May 2026 | LLP ID: ACQ-1898 | PAN: ABHFP8110A
PLEASE READ THIS PRIVACY POLICY CAREFULLY. It explains how PREMIOVA PROPERTIES LLP collects, uses, shares, and protects your personal data when you use the PremiumProperty4U™ website (premiumproperty4u.com), our iOS App, and our Android App. By using any part of our Platform, you acknowledge that you have read and understood this Policy. If you do not agree, please do not use the Platform.
At a Glance: Key Facts
Data Controller: PREMIOVA PROPERTIES LLP | LLP ID: ACQ-1898 | Registered: 27 July 2025
Registered Address: 4/461, Second Floor, Valamkottil Towers, Thrikkakara, Ernakulam – 682021, Kerala, India
Privacy / Data Contact: premiumproperty4you@gmail.com | Subject line: PRIVACY REQUEST
Security / Breach Reports: premiumproperty4you@gmail.com | Subject line: SECURITY / DATA BREACH
Trademark: PremiumProperty4U™ is a trademark of PREMIOVA PROPERTIES LLP. Unauthorised use is strictly prohibited.
Governing Law: Digital Personal Data Protection Act, 2023 (DPDP Act), India | Information Technology Act, 2000
Platform Coverage: Website (premiumproperty4u.com) | iOS App | Android App
1. Who We Are
This Privacy Policy applies to PREMIOVA PROPERTIES LLP (referred to as PremiumProperty4U, we, our, us), a Limited Liability Partnership incorporated in India under the Limited Liability Partnership Act, 2008, bearing LLP Identification Number ACQ-1898.
We operate the PremiumProperty4U™ Platform — a tech-driven real estate marketplace for buying, selling, and renting properties in India — accessible via:
Website: www.premiumproperty4u.com
iOS Application (available on Apple App Store)
Android Application (available on Google Play Store)
We are not an estate agency or property broker. We provide the Platform as a self-service marketplace. We are the Data Controller for personal data processed through the Platform.
Trademark Notice: PremiumProperty4U™, our logo, and associated branding are trademarks of PREMIOVA PROPERTIES LLP. No user, third party, or business may use our name, logo, or brand elements without our prior written consent. Unauthorised use constitutes trademark infringement and will be pursued under applicable Indian and international intellectual property law.
2. Scope of This Policy
This Policy applies to:
All visitors and registered users of www.premiumproperty4u.com;
Users of our iOS and Android mobile applications;
Property listers (individuals or businesses listing properties for sale/rent);
Property seekers (buyers, tenants, and enquirers);
Suppliers, business partners, and service providers;
Job applicants.
This Policy does NOT apply to third-party websites linked from our Platform. We recommend you review the privacy policies of those websites independently.
Our Platform is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it promptly.
3. Trademark, Brand & Intellectual Property Protection
PremiumProperty4U™ is a registered trademark and brand identity of PREMIOVA PROPERTIES LLP. The following are strictly prohibited without our prior written authorisation:
Using the PremiumProperty4U™ name, logo, or any confusingly similar mark in any business, website, application, or marketing material;
Scraping, copying, reproducing, or redistributing our Platform content, listing data, design elements, or proprietary technology;
Creating derivative platforms, apps, or tools that mimic or replicate our Platform;
Using our brand or data to train AI/ML models or for any commercial intelligence purposes without consent;
Reverse-engineering our mobile applications, website code, algorithms, or recommendation systems;
Impersonating PremiumProperty4U™ or our staff on any channel.
Any violation will be subject to legal action under the Trade Marks Act, 1999 (India), the Information Technology Act, 2000, and the Copyright Act, 1957, in addition to civil and criminal remedies available under Indian law.
To report trademark misuse or brand impersonation, email: premiumproperty4you@gmail.com with subject line: TRADEMARK VIOLATION.
4. Personal Data We Collect
We collect the following categories of personal data depending on how you use our Platform:
4.1 Registration & Account Data
Full name, email address, mobile number, password (encrypted);
Date of birth (for age verification);
Profile photo (optional);
User type: buyer, seller, tenant, landlord, or agent.
4.2 Property Listing Data (User-Generated Content)
Property address, location, and GPS coordinates;
Property photographs, videos, floor plans, and virtual tour content;
Asking price, rental price, availability dates, and property description;
Ownership declarations and supporting documentation submitted voluntarily;
Communication history related to a listing.
Security Note: All property listing content you upload is your sole responsibility. You must not upload images, videos, or documents containing personal data of third parties (e.g. faces, private correspondence) without their consent. We may remove non-compliant content without notice.
4.3 Enquiry & Communication Data
Name, email address, phone number submitted via enquiry forms;
Message content, call recordings (where applicable), and chat transcripts;
Enquiry history and response records.
4.4 Technical & Device Data (Website & Apps)
IP address, device type, device ID, operating system, and browser type;
App version, mobile network information, and session data;
GPS/location data (with your permission) for property search and map features;
Crash logs, performance data, and diagnostic information;
Cookies, local storage, and similar tracking technologies (website);
App-level device identifiers (iOS: IDFA; Android: GAID) — collected only with your consent.
4.5 Behavioural & Analytics Data
Pages visited, search queries, filters applied, listings viewed, and time spent;
Wishlist/saved property activity;
Click patterns, scroll behaviour, and feature usage;
Marketing email opens, clicks, and unsubscribe actions.
4.6 Financial & Transaction Data (if applicable)
Payment information processed via secure third-party payment gateways (we do not store card details);
Transaction history for premium listing or subscription services;
UPI IDs or bank account references (only if direct payment is offered).
4.7 Identity Verification Data (KYC)
Government-issued ID (Aadhaar, PAN, Passport) for property listers where verification is required;
Selfie or photo verification (where biometric verification is used);
Address proof documents.
KYC documents are processed with strict access controls, encrypted at rest, and deleted after the verification purpose is fulfilled or within the period specified by applicable law.
4.8 Supplier & Partner Data
Business name, contact details, and authorised representative information;
PAN, GST number, and bank details for contractual purposes;
Due diligence and background check results.
4.9 Job Applicant Data
CV, cover letter, work history, qualifications, and references;
Interview notes and assessment results.
5. How We Collect Your Data
We collect personal data through:
Direct input: when you register, list a property, submit an enquiry, or contact us;
Automated means: via cookies, app SDKs, analytics tools, and device sensors when you use the Platform;
Third parties: identity verification providers, payment gateways, fraud prevention agencies, and public records (e.g. government property databases);
User-generated content: property photos, videos, descriptions, and documents you upload;
Social login: if you choose to sign in via Google or other OAuth providers, we receive your basic profile data from that provider.
6. Why We Use Your Data (Purpose & Legal Basis)
Under India's Digital Personal Data Protection Act, 2023 (DPDP Act), we rely on the following legal bases:
6.1 To Provide Our Platform & Services (Contractual Necessity)
Creating and managing your account;
Publishing and managing your property listings;
Processing and transmitting property enquiries;
Enabling property search, map, and filter features;
Sending transactional notifications (e.g. listing approved, enquiry received).
6.2 With Your Consent
Sending marketing emails, push notifications, and SMS communications;
Collecting location data for personalised property search;
Using advertising identifiers (IDFA/GAID) on mobile apps;
Sharing data with advertising partners for personalised ads;
Collecting optional KYC documents for verified listing badges.
6.3 Legitimate Interests (where your interests do not override ours)
Detecting and preventing fraud, fake listings, and platform abuse;
Improving platform performance, features, and user experience;
Security monitoring, penetration testing (internal), and incident response;
Conducting analytics and profiling to personalise your experience;
Enforcing our Terms of Use and protecting our trademark and intellectual property;
Communicating important policy or service updates.
6.4 Legal Obligations
Retaining records as required under Indian tax, corporate, and property laws;
Responding to lawful requests from law enforcement or regulatory authorities;
KYC compliance under applicable anti-money laundering regulations.
7. AI, Machine Learning & Profiling
PremiumProperty4U™ is a technology-driven platform. We use Artificial Intelligence (AI), machine learning models, and data analytics as core components of our service delivery.
7.1 How We Use AI
Smart property recommendations based on your search history and preferences;
AI-powered property valuation estimates and market trend analysis;
Fraud detection: identifying suspicious listings, fake accounts, and unusual activity patterns;
Automated image analysis to verify listing photo quality and detect inappropriate content;
Natural language search: understanding your search intent beyond keywords;
Chatbot and virtual assistant support for common queries;
Content moderation: automatically flagging potentially fraudulent or policy-violating listings;
Personalised email and push notification timing and content;
Performance monitoring: detecting platform issues and anomalies.
7.2 Profiling
We may profile your activity on the Platform to understand your home-buying/rental stage, property preferences, and service needs. This helps us:
Suggest relevant properties and services to you;
Personalise your homepage and search results;
Tailor our marketing communications;
Identify platform improvements.
We do NOT make any fully automated decisions that have legal or similarly significant effects on you without human review. You may object to profiling at any time by emailing: premiumproperty4you@gmail.com with the subject line: OBJECT TO PROFILING.
7.3 AI Safeguards
We apply data minimisation: AI models use only the minimum data necessary for the purpose;
Training datasets are anonymised or pseudonymised wherever possible;
We do not sell or share your personal data to train third-party AI models;
AI-generated content on the Platform is labelled as AI-assisted;
We review AI outputs regularly for accuracy, fairness, and bias.
8. Mobile Applications — iOS & Android
Our iOS and Android applications collect data in ways that differ slightly from our website. This section explains app-specific data practices.
8.1 Permissions We May Request
Location (GPS): To show nearby properties, calculate commute distances, and enable map-based search. We request 'While Using App' location access only, not background location. You can revoke this in your device settings at any time.
Camera & Photo Library: To allow you to upload property photos. We do not access your camera or gallery without your explicit action.
Push Notifications: To send you enquiry alerts, listing updates, and (with consent) marketing messages. You can disable notifications in your device settings.
Contacts (optional): Only if you choose to share a property listing via your contacts. We do not store your contacts.
Biometric Authentication (optional): Face ID / fingerprint login for account security. Biometric data never leaves your device.
8.2 App Store Privacy
iOS (Apple App Store): We comply with Apple's App Store Review Guidelines and App Privacy requirements. Our app's Data Nutrition Label is maintained and updated with each release.
Android (Google Play Store): We comply with Google Play's Data Safety requirements and User Data Policy. Our Data Safety form is maintained and updated with each release.
8.3 Advertising Identifiers
iOS: We request permission to use IDFA (Identifier for Advertisers) via Apple's App Tracking Transparency (ATT) framework before any tracking occurs. You may decline.
Android: We use GAID (Google Advertising ID) only where you have not opted out via your device's Ad Personalisation settings.
8.4 App Updates & Data
When you update our app, this Policy continues to apply. Material changes will be displayed on-screen and may require your acceptance before continued use. We recommend keeping the app updated to benefit from the latest security patches.
9. Cookies & Tracking Technologies
Our website uses cookies and similar technologies. Our mobile apps use equivalent technologies (device identifiers, local storage, and SDKs).
Strictly Necessary Cookies: Essential for the Platform to function (e.g. login session, security tokens). No consent required.
Functional Cookies: Remember your preferences (e.g. saved searches, language). Require your consent.
Analytics Cookies: Help us understand how the Platform is used (e.g. Google Analytics). Require your consent.
Advertising/Targeting Cookies: Used to serve personalised ads. Require your consent.
You can manage cookie preferences via our Cookie Consent Banner (displayed on your first visit) or your browser settings. Withdrawing consent for optional cookies will not affect your ability to use the Platform's core features.
We may use Google Ads conversion tools. When you submit enquiry forms, we may pass a one-way hashed (SHA-256) version of your email to Google for conversion attribution only, where you have consented to advertising cookies. We do not send plain-text email addresses to Google for this purpose.
10. How We Share Your Data
We do not sell your personal data. We may share it only in the following circumstances:
10.1 With Property Enquiry Recipients
When you submit an enquiry about a listed property, your contact details and message are shared with the lister (property owner or agent). We are not responsible for how listers subsequently handle your data.
10.2 With Technology & Service Providers (Data Processors)
We engage trusted third-party providers to operate the Platform, including:
Cloud hosting and infrastructure providers;
Payment gateway operators (for premium services);
Identity verification / KYC providers;
SMS, email, and push notification delivery providers;
Analytics platforms (e.g. Google Analytics, Firebase);
Customer support ticketing systems;
AI and machine learning infrastructure providers;
Cybersecurity and fraud detection providers;
Marketing automation platforms (only where you have consented to marketing).
All processors are contractually bound to process your data only on our instructions and to maintain appropriate security standards. We do not permit processors to use your data for their own purposes.
10.3 With Law Enforcement & Regulatory Authorities
We will disclose personal data to law enforcement, courts, or government authorities when:
Required by law, court order, or regulatory direction;
Necessary to prevent fraud, financial crime, or protect national security;
Required to protect the rights, property, or safety of PremiumProperty4U™, our users, or the public.
10.4 In the Event of Business Transfer
If PREMIOVA PROPERTIES LLP undergoes a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the successor entity. We will notify you and ensure appropriate safeguards are in place.
10.5 Advertising Partners (With Consent Only)
With your explicit consent, we may share anonymised or hashed audience segment data with advertising partners to serve relevant property-related advertisements on the Platform and third-party channels. You can withdraw this consent at any time.
11. Platform Misuse, Content Security & Abuse Prevention
As a tech-driven real estate platform, we take the security and integrity of user-generated content and platform activity extremely seriously.
11.1 Prohibited Activities
The following activities are strictly prohibited and will result in immediate account suspension, data preservation, and potential legal action:
Uploading fraudulent, fabricated, or misleading property listings;
Using the Platform to collect deposits or payments under false pretences;
Scraping property data, contact details, or any Platform content using bots or automated tools;
Creating multiple or fake accounts to circumvent bans or manipulate listings;
Uploading content that infringes copyright, contains malware, or violates any third-party rights;
Using the Platform to conduct phishing, spam campaigns, or social engineering attacks;
Attempting to access other users' accounts, data, or private communications;
Reverse-engineering, decompiling, or extracting source code from our apps or website;
Uploading images or videos containing personal data of individuals without their consent;
Any activity that damages the reputation or operation of PremiumProperty4U™.
11.2 Our Security Measures
All data is transmitted over HTTPS/TLS-encrypted connections;
Passwords are stored using industry-standard cryptographic hashing (bcrypt/Argon2);
Sensitive data (KYC documents, payment info) is encrypted at rest using AES-256;
We conduct regular internal security audits and vulnerability assessments;
Role-based access control (RBAC) restricts internal access to personal data;
We maintain an incident response plan for data breaches;
App binaries are obfuscated and protected against reverse engineering;
Our servers are hosted in ISO 27001-certified or equivalent secure facilities.
11.3 Content Moderation
All property listings and user-uploaded content are subject to:
Automated scanning for prohibited content, malware, and policy violations;
AI-assisted review for image quality, listing authenticity, and fraud signals;
Manual review by our Trust & Safety team for flagged content;
Immediate removal of any content found to violate our policies, without prior notice.
11.4 Reporting Misuse
To report suspicious listings, fake accounts, platform abuse, or suspected fraud:
Email: premiumproperty4you@gmail.com | Subject: PLATFORM ABUSE REPORT
We will investigate all reports within 72 hours and take appropriate action.
11.5 Responsible Security Disclosure
If you discover a security vulnerability in our Platform, website, or mobile apps, please report it responsibly to: premiumproperty4you@gmail.com | Subject: SECURITY DISCLOSURE. Do not exploit or publicise the vulnerability before we have had reasonable time to investigate and remediate it. We appreciate good-faith security researchers and will acknowledge valid reports.
12. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention guidelines are:
Account data: retained for the duration of your account plus 3 years after deletion (for legal/audit purposes);
Property listing data: retained for 2 years after a listing expires or is removed;
Enquiry and communication data: retained for 2 years;
KYC/identity verification documents: deleted within 90 days of verification, unless longer retention is legally required;
Payment transaction records: retained for 7 years as required under Indian tax law;
Security logs and access records: retained for 1 year;
Anonymised analytics data: retained indefinitely (cannot identify you);
Marketing consent records: retained for 6 years from the last interaction;
Job applicant data: retained for 6 months after the recruitment process concludes.
We may anonymise your personal data at the end of the retention period so that it can no longer identify you, rather than deleting it outright, for statistical and research purposes.
13. Your Data Rights
Under India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable law, you have the following rights:
Right of Access: Request a copy of the personal data we hold about you;
Right to Correction: Request correction of inaccurate or incomplete personal data;
Right to Erasure (Right to be Forgotten): Request deletion of your personal data (subject to legal retention requirements);
Right to Withdraw Consent: Withdraw any previously given consent at any time (without affecting prior lawful processing);
Right to Grievance Redressal: Raise complaints about our data practices with us or the Data Protection Board of India;
Right to Nominate: Nominate another person to exercise your rights in case of your death or incapacity.
To exercise any of these rights, email: premiumproperty4you@gmail.com with subject: DATA RIGHTS REQUEST. We will acknowledge your request within 72 hours and respond within 30 days. We may request proof of identity before processing your request.
If you are dissatisfied with our response, you may escalate your complaint to the Data Protection Board of India once established under the DPDP Act, 2023.
14. Direct Marketing & Communications
With your explicit consent, we may send you:
Property alerts matching your saved search criteria;
New feature announcements and Platform updates;
Promotional offers for premium listing or subscription services;
Market insights, price trend reports, and real estate news;
Partner service recommendations (e.g. home loans, insurance, interior services).
You can opt out of marketing communications at any time by:
Clicking the Unsubscribe link in any marketing email;
Adjusting notification preferences in your app settings;
Emailing: premiumproperty4you@gmail.com | Subject: UNSUBSCRIBE.
Opting out of marketing does not stop essential service communications (e.g. account security alerts, listing status updates, policy change notices).
15. Cross-Border Data Transfers
We primarily store and process your data on servers located within India. Where we use third-party service providers based outside India (e.g. cloud infrastructure, analytics platforms), we ensure appropriate safeguards are in place, including:
Standard contractual clauses with data processors;
Verification that recipient countries provide adequate data protection;
Data processing agreements compliant with the DPDP Act, 2023.
We will never transfer your data internationally in a manner that reduces your privacy protections below those guaranteed under Indian law.
16. Children's Privacy
Our Platform is strictly for users aged 18 and above. We do not knowingly collect, store, or process personal data of children (persons under 18). If we discover that a child has registered or submitted personal data, we will:
Immediately delete the account and all associated data;
Notify the parent or guardian if contact information is available.
If you believe a child has used our Platform, please contact us immediately at premiumproperty4you@gmail.com | Subject: CHILD DATA CONCERN.
17. Third-Party Links & Integrations
Our Platform may contain links to third-party websites, map providers, payment gateways, or social media platforms. This Privacy Policy does not govern those third-party services. We encourage you to read their privacy policies before sharing any personal data with them.
Social Login: If you sign in using a third-party provider (e.g. Google), that provider's privacy policy also applies to your login data. We only receive the profile information you authorise the provider to share with us.
18. Data Breach Response
We have implemented a Data Breach Response Plan. In the event of a personal data breach:
We will contain the breach and assess the risk to affected individuals within 24 hours;
We will notify affected users without undue delay if the breach poses a significant risk to their rights;
We will report the breach to the Data Protection Board of India as required under the DPDP Act, 2023;
We will document all breaches internally, regardless of whether external notification is required.
If you suspect your personal data has been compromised through our Platform, please contact us immediately: premiumproperty4you@gmail.com | Subject: DATA BREACH REPORT.
19. Changes to This Privacy Policy
We regularly review and update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:
We will update the Effective Date at the top of this Policy;
We will display a prominent notice on our website and within the app;
For significant changes, we will notify you via email or in-app notification;
Continued use of the Platform after the effective date of any revision constitutes acceptance.
We recommend checking this Policy periodically. Archived versions are available on request.
20. Contact Us
For all privacy, data protection, and security matters, please contact us:
PREMIOVA PROPERTIES LLP | PremiumProperty4U™
4/461, Second Floor, Valamkottil Towers, Thrikkakara, Ernakulam – 682021, Kerala, India
Email: premiumproperty4you@gmail.com
Privacy Requests → Subject: PRIVACY REQUEST
Data Breach Reports → Subject: DATA BREACH REPORT
Security Disclosures → Subject: SECURITY DISCLOSURE
Trademark Violations → Subject: TRADEMARK VIOLATION
Marketing Opt-Out → Subject: UNSUBSCRIBE
Platform Abuse Reports → Subject: PLATFORM ABUSE REPORT
PremiumProperty4U™ — Find. Buy. Rent. Trust.
PREMIOVA PROPERTIES LLP | LLP ID: ACQ-1898 | premiumproperty4you@gmail.com
Effective: May 2026 | Governed by DPDP Act 2023 & IT Act 2000, India